Terms of Service

You must be at least 18 years old, or have the consent of a parent or legal guardian, to use the Service. You agree to provide accurate information, to verify your email address when required, and to keep your password confidential. You are responsible for all activity that occurs under your account. Notify us immediately of any unauthorized use.

Superfreak Studio provides on-demand 3D printing. You upload a 3D model, we generate an instant price estimate by analyzing the model, and — once you confirm and pay — we manufacture and ship the physical part to you. We may modify, suspend, or discontinue any part of the Service at any time.

Prices are shown in Indonesian Rupiah (IDR) unless stated otherwise. Instant quotes are estimates generated automatically from your model and chosen settings (material, color, layer height, quantity). We reserve the right to review an order and adjust or decline it if the model is unprintable, mis-measured, violates these Terms, or was priced in error. If an adjustment is needed, we will contact you before proceeding, and you may cancel for a full refund of any amount paid.

Payment is processed securely through our payment provider, Midtrans. Your order enters production only after payment is confirmed. By submitting a payment, you represent that you are authorized to use the chosen payment method.

You retain all ownership of the 3D models and other content you upload (“Your Content”). You grant us a limited, non-exclusive license to store, process, slice, reproduce, and manufacture Your Content solely as necessary to provide the Service and fulfil your orders. This license ends when we delete Your Content in accordance with our Privacy Policy.

You represent and warrant that you own or have all necessary rights to Your Content and that manufacturing it does not infringe any third party’s intellectual property, privacy, or other rights. You agree not to upload or order items that:

• infringe patents, copyrights, trademarks, or other proprietary rights;
• are firearms, weapons, weapon components, or other items illegal to manufacture or possess;
• are counterfeit, fraudulent, hateful, defamatory, or obscene;
• violate any applicable law or regulation.

We may refuse or cancel any order that we reasonably believe violates this section, and you remain responsible for any claims arising from Your Content.

3D printing is an additive manufacturing process with inherent variability. Minor differences in dimensions, color, surface finish, layer lines, and support marks are normal and do not constitute defects. Tolerances vary by material and geometry. By ordering, you acknowledge these characteristics of the process.

Production and delivery timelines are estimates, not guarantees. Risk of loss passes to you upon handover to the courier. We are not responsible for delays, damage, or loss caused by shipping carriers, or for incorrect delivery details you provide.

Because each item is custom-manufactured to your specification, orders generally cannot be cancelled once production has begun, and custom items are not eligible for return based on change of mind. If your item arrives damaged in transit or materially differs from your confirmed order, contact us within 7 days with photos and we will arrange a reprint or refund at our discretion.

You agree not to:

• misuse, disrupt, or attempt to gain unauthorized access to the Service;
• upload malware or interfere with other users;
• scrape, resell, or exploit the Service without our permission;
• use the Service for any unlawful purpose.

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law.

To the maximum extent permitted by law, Superfreak Studio and PT Orang Aneh Super will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or data. Our total liability for any claim relating to the Service or an order will not exceed the amount you paid for the order giving rise to the claim.

You agree to indemnify and hold harmless Superfreak Studio, PT Orang Aneh Super, and our partners from any claims, damages, liabilities, and expenses arising out of Your Content, your use of the Service, or your violation of these Terms.

We may suspend or terminate your access to the Service at any time if you breach these Terms or use the Service in a way that may cause harm or legal liability. You may stop using the Service and request account deletion at any time.

These Terms are governed by the laws of the Republic of Indonesia, without regard to conflict-of-law principles. Any dispute arising out of or relating to these Terms or the Service will be subject to the jurisdiction of the competent courts of Indonesia.

We may update these Terms from time to time. When we make material changes, we will revise the “Last updated” date above. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

Questions about these Terms? Contact us at hi@superfreakstudio.com.

Superfreak Studio — PT Orang Aneh Super, Indonesia.